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1. What will my bill look like?

Dominion Boulevard Veterans Bridge will appear in the top left corner of your invoice and the Chesapeake Virginia logo will appear in the top right corner of your invoice. Your invoice will display the amount due and a detailed list of transactions as well as other helpful information.  

2. How will I be billed for tolls for the Dominion Boulevard Veterans Bridge?

If we are unable to deduct the toll(s) from a valid E-ZPass account based on the E-ZPass transponder read, we will make multiple attempts to deduct the toll(s) from an active E-ZPass account using your license plate number as long as the license plate is properly listed on the account. If we are unable to deduct the toll(s) from a valid E-ZPass account, the license plate will be processed through the DMV to obtain the registered owner's address for invoicing. A Toll Invoice will be mailed to the registered owner of the vehicle fourteen (14) days after obtaining the DMV information. Failure to pay the invoice by the due date (30 days) will result in a Toll Violation Notice and the assessment of a $10 administrative fee. Failure to pay the Toll Violation Notice by the due date (30 days) will result in a Final Notice and the assessment of an additional $10 administrative fee. If the registered owner does not pay the Final Notice, it will be sent to collections.

Note: Your E-ZPass account must be in "good standing" with an active transponder as well as accurate plate information to allow for the successful deduction of the toll amount due from your E-ZPass account. If your account has a negative balance, your E-ZPass transponder is invalid and/or your license plate is not properly listed you will be invoiced at the Toll-by-Plate rate.

3. I received an invoice in the mail. How do I pay it?

• Pay online
• Pay by mail (Note: it may take 7 to 10 days for your check to post to your account):
  Dominion Boulevard Veterans Bridge
  PO Box 936794
  Atlanta, GA 31193-6794.
• Pay by phone: 1-855-813-9123 (Monday through Friday, 7 a.m. to 7 p.m., excluding federal holidays)

Available payment types: Check, Money Order, Credit/Debit Card (Visa, Master Card, AMEX, Discover)

4. I didn't receive my invoice or it was mailed to another address. Why?

In most cases, the Department of Motor Vehicles (DMV) database services are utilized to identify vehicle registration information based on the license plate number used to cross the bridge. The invoices are mailed via the United States Postal Service to the registered owner of the vehicle using the address provided by the DMV. It is each driver's responsibility to ensure vehicle registration data is accurate and up-to-date to facilitate timely invoicing.

Special note to drivers of leased vehicles and members of the military: Toll invoices may be sent to the leasing company or home of record address if that is the address provided by the DMV.

5. What happens if I don't pay my invoice?

As per Virginia Code 46.2-819.3:1 and 46.2-819.1, the registered owner of the vehicle is responsible for payment of the specified tolls and fees. Failure to pay your invoice will result in an issuance of a Toll Violation Notice and an assessment of a $10 fee. Failure to pay a Toll Violation Notice in full by the due date indicated on the notice will result in the issuance of a Final Notice and an assessment of a $10 fee. Failure to pay the Final Notice by the due date indicated on the notice will result in your account being referred to Collections and may result in the suspension of Department of Motor Vehicles vehicle registration privileges.

6. What should I do if I receive an invoice that is not for my vehicle?

Invoices are mailed to the registered owner of the vehicle at the time of the toll transaction. Please contact Dominion Boulevard Veterans Bridge Customer Care Center to review any billing concern you may have with a Dominion Boulevard Veterans Bridge invoice. Excluding most federal holidays, customer service representatives are available on weekdays from 7 a.m. to 7 p.m., eastern time (excluding federal holidays) by calling toll-free 1-855-813-9123. You may also send an electronic communication to the Customer Care Center.

7. Can I pay my South Norfolk Jordan Bridge or Elizabeth River Tunnels bills at the same time?

No, these are all separate facilities. For more information on the South Norfolk Jordan Bridge visit the South Norfolk Jordan Bridge website, and for more information on the Elizabeth River Tunnels visit Drive Elizabeth River Tunnels.