How can I get water turned on when I cannot be home?

After you have completed your request for water service you can complete a Release Form (PDF) to request water be turned on without someone present. Please ensure all faucets are in the “OFF” position before you return your request. This form can be emailed to our Customer Service division or faxed to 757-382-8546.

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1. How do I get water and sewer service put in my name?
2. How can I get water turned on when I cannot be home?
3. Where can I pay my utility bill and what methods of payment do you accept?
4. Is there a way for me to access my account information anytime of day or night?
5. How is water use or consumption measured?
6. How much do I pay for water (effective 1/1/22)?
7. How much do I pay for sewer collection and treatment (effective 1/1/22)?
8. Why is there a minimum service charge and what is a minimum bill (effective 1/1/22)?
9. How much is an average bill (effective 1/1/22)?
10. What should I do if I think I have a leak somewhere in my house?