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1. What if I passed through a toll without paying?

If you passed through our Express Lanes and could not pay the toll, do not stop in the lane or pull over.

Call our office at 757-204-0010 (Monday - Friday, 8 a.m. - 4:30 p.m.) and we can instruct you how to pay. If you are an E-ZPass customer and no deduction was made from your E-ZPass account, you are still obligated to pay the toll amount due. Please note that the amount due for the missed toll will not be deducted from your E-ZPass account and must be paid directly to the Expressway.

2. What should I do if I get a violation notice?

Call the Expressway Office immediately at 757-204-0010. Our staff will assist you with directions on how to pay your toll and settle your notice. If you are an E-ZPass tag holder and have received a notice, immediately contact our office. Remember, if your tag is not mounted properly in your window, you are responsible for the full amount of the toll and the Administrative Fees.

3. Do you accept credit cards?

Yes, our office staff will accept Master Card, Visa, Discover, and/or American Express for opening an account or paying for a violation.

4. What if I left my change at the toll booth?

If you left your change at the toll booth, contact our office immediately at 757-204-0010 (Monday - Friday, 8:30 a.m. - 4:30 p.m.). Please have as much information available when you call (date, time, direction) so that we may assist you more efficiently.

5. Do you have to pay the toll in both directions?

Yes, tolls are collected in both directions.