Residential Water and Sewer Rates

October 1, 2023, a new rate structure went into effect to determine water and sewer bills.

Delayed Water and Sewer Billing

January 1, 2024, new rates apply and are listed below.

Water and sewer charges are billed on a bimonthly schedule, meaning bills arrive every two months and cover an average of 55-69 days of water use. Your bill includes service charges for both water and sewer service based on the amount of water used over the billing period. Some customers are receiving delayed bills due to a combination of factors: transition to the new rate structure, new billing software, and independently checking 99% of over 70,900 accounts to ensure the math was verified prior to distribution.

It is anticipated that after this billing cycle, billing periods will return to their normal duration; however, winter months can also bring delays due to weather, holidays, and staffing.  Several measures are in progress to reduce the billing periods including overtime, staffing, and working toward replacing approximately 69,000 residential meters with automated meter reading.  If you have specific questions about your account, please contact us at 757-382-6352 (Monday through Friday, 8:00 a.m. through 5:00 p.m.) or by email at to help minimize the impact of delayed billing.

Please Note: A CCF is the measurement used to determine the amount of water used. It stands for centum cubic feet, which means 100 cubic feet. One CCF is equal to 748 gallons. Sewer usage is based on water usage.

Residential Bimonthly Rate Structure

Water Rate Structure

Charge and RatesRate on 10/1/2023Rate on 1/1/2024
Water Bimonthly* Service Charge$21.46$22.08
Water Usage Rate First 10 CCF $4.25 Per CCF$4.37 Per CCF
Next 15,990 CCF$9.06 Per CCF$9.32 Per CCF 
Over 16,000 CCF $6.65 Per CCF$6.84 Per CCF

Sewer Rate Structure

Charge and RateRate on 10/1/2023Rate on 1/1/2024
Sewer Bimonthly* Service Charge$14.78$15.20
Sewer Usage Rate 
(based on total CCFs of water used)
$2.65 Per CCF$2.73Per CCF

*The fixed water and sewer service charges will vary slightly each billing period as they are being billed on a per-day basis. While billing periods range from 55-69 days, weather, holidays, staffing, and other factors can make for slightly shorter or longer billing periods. For residential customers with a 5/8" meter, the water charge is $0.368000 per day and the sewer charge is $0.253333 per day. To see a sample bill for a water and sewer customer on a 5/8" meter click on Sample Bill. To open a new account there is a $10.00 setup fee.  If you move to a new address in Chesapeake notify our team at 757-382-6352 to transfer your account within 30-days and receive a reduced fee of $7.50.

Please Note: One CCF is equal to 748 gallons.

City Code, Chapter 78, Article IV, Sec. 78-88 describes Utility service charges and rates. Call 757-382-6352 for more information on rates.

Connection Fees

Connection fees are required for all new service locations. Water and sewer connection fees are based on water meter size and whether the City or a developer extended the water and/or sewer mains for a new service.

View the Connection Fee Chart for the fees based on meter size. Call 757-382-6671 for more information.