Road & Shoulder Maintenance

Public Works maintains over 2,300 miles of roadway and connected shoulders throughout the City. The City's maintenance operations are directed toward safe travel and preservation of the road surface. Public Works conducts very detailed evaluations of the surface and sub-surface of all City-maintained roads. Our Pavement Management System (PMS) optimizes our available expenditures taking into account the following factors:

  • Measured pavement ratings
  • Rate of pavement deterioration
  • Traffic volumes served

The current paving schedule is based on all of those parameters in order to develop an effective, balanced city-wide program.

Maintenance is either contracted or performed by professional Public Works crews. Maintenance may consist of resurfacing, crack sealing and repairs to potholes, cave-ins, curbs and shoulders.

To report an issue with any public road or shoulder, visit the Request a City Service form or call the Customer Contact Center, Monday through Friday 8 a.m. to 5 p.m., at 757-382-CITY (2489). If emergency road repairs are needed after hours, call the Police Department non-emergency line at 757-382-6161.

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