City of Chesapeake
Survey of Citizens
July 2007

Entire 2007 Citizen Survey - 61 pgs, 664 kb

Citizen Survey files are in PDF format.

Table of Contents

Procedural Information

(11 pgs., combined)

Methodology

Margin of Error

Executive Summary

Survey Results

Important Problems/Greatest Needs

Important Problems or Greatest Needs Facing Chesapeake Today (3 pgs)

SINGLE Most Important Problem or Greatest Need Facing Chesapeake Today

SECOND Most Important Problem or Greatest Need Facing Chesapeake Today

Combined Responses - TWO Most Important Problems or Greatest Needs Facing Chesapeake Today

Satisfaction with:

Satisfaction of Services and Outsider Opinions(7 pgs)

Overall Quality of Life in Chesapeake

Level of Safety in Your Neighborhood

Courtesy and Helpfulness of City Employees

City Services Overall

Combined Summary Table (Percent Satisfied)

Summary Table of Average Satisfaction Ratings

Do Your Friends/Family Who Do Not Live in Chesapeake Have a Favorable
Opinion of Chesapeake

Importance of:

Importance of City Services (8 pgs, combined)

The Public School System in Chesapeake

City Parks, Recreation Areas, and Community Centers

Police Services

Fire Services

The Chesapeake Public Library System

Trash Collection

Rain Water Drainage

Managing Traffic Flow on City Roadways

Maintaining the City’s Roads and Bridges

Human Service Programs

The Quality of the Drinking Water

Keeping Residents Informed About City Services and Activities

Citizens Having an Opportunity to Share Ideas or Opinions

Summary Table of Importance Scores
Summary Table of Average Importance Ratings
Graphic Representation of Average Importance Ratings

Satisfaction with:

The Public School System in Chesapeake; City Parks, Recreation Areas, and Community Centers; Police Services; Fire Services; The Chesapeake Public Library System; Trash Collection; Rain Water Drainage; Managing Traffic Flow on City Roadways; Maintaining the City’s Roads and Bridges; Human Service Programs; The Quality of the Drinking Water; Keeping Residents Informed About City Services and Activities; Citizens Having an Opportunity to Share Ideas or Opinions
Summary Table of Satisfaction Scores
Summary Table of Average Satisfaction Ratings
Graphic Representation of Average Satisfaction Ratings

Gap Analysis

(5 pgs, combined)

Gap Analysis Explanation

Gap Analysis - Standard Version

Gap Analysis - Alternate Version

Other Survey Results

(8 pgs, combined)

Importance of Recycling a Portion of Trash That Can be Recycled

Information Sources: Importance of The Virginian-Pilot as a Source of Information; Importance of WCTV Channel 48 as a Source of Informations; Importance of Regular Local TV News as a Source of Information; Importance of the City’s Web Site as a Source of Information
Summary Table: Importance of Information Sources
Summary Table: Average Importance of Information Sources (in descending order)

City Website: Have you looked at the City’s Web Site in the Past 12 Months; Satisfaction with the City’s Web Site (Special “User” Analysis); Have you ever called the City’s Customer Contact Center at 382-CITY; Satisfaction with the Customer Contact Center (Special “User” Analysis); Do you currently subscribe to Cox Cable TV; Have you watched any programs on WCTV in the past 12 Months; (Cable Subscribers Only) have you watched any programs on WCTV in the
past 12 Months; (Cable Subscribers Only) satisfaction with WCTV (Special “User” Analysis)
The Budget: Should the City allocate More, the Same, or Less Money:: To Improve City Roads and Bridges and Manage Traffic Congestion; To Deal With Rain Water Drainage Issues; For Public Safety

Demographics

Profile of Respondents (3 pgs): Length of Residence in the City of Chesapeake; Home Zip Code/Age of Respondent; Area Closest to Your Home/Active Duty Military/Ethnic Origin of Respondent; Yearly Household Income/Gender of Respondent