City of Chesapeake - Public Communications Department - Citizen Survey - July 2006

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Public Communications Department

Citizen Surveys

City of Chesapeake Survey of Citizens
July 2006

TABLE OF CONTENTS

Procedural Information: Methodology; Margin of Error; Executive Summary

Ratings of City Services/Characteristics: Satisfaction With City Services/Characteristics

Use of Selected City Services/Programs: Use of Selected City Services/Programs; Use the Internet/Looked at the City’s Web Site/Used the City’s Web Site to Conduct On-line Transactions; Have You Ever Called the City’s Customer Contact Center at 382-CITY

Communication and Other Issues: Main Source of Information About City Services, Programs, and Activities; Currently Subscribe to Cox Cable TV/Watch Channel 48; Percentage of All Citizens/Cable Subscribers Who Have Seen WCTV Programs in the Past 12 Months; How do You Describe Chesapeake to Someone Who Has Never Been There; Most Important Problem or Greatest Need Facing Chesapeake Today; Most Important Thing for City Leaders to Focus On

Profile of Respondents: Length of Residence in the City of Chesapeake; Home Zip Code/Age of Respondent; Area Closest to Your Home/Active Duty Military/Ethnic Origin of Respondent; Yearly Household Income/Gender of Respondent

2006 Survey Instrument

Comparative Data 1998-2006

City of Chesapeake, Virginia