City of Chesapeake - Human Services - Customer Services

Human Services Department

Customer Services

Customer Services Chesapeake Social Services Customer Resource Center
(Call Center)
The Customer Resource Center (Call Center) was established to provide better customer service to the people who call the Division of Social Services for information and assistance.

When should I call the Call Center?

Call the center when you want to:

to inquire about services provided by the agency.
to report changes in your household’s circumstances.
to obtain general information about your benefits.
to reschedule an appointment with your eligibility worker.
to request an application for assistance.
to obtain directions to the agency

How can I reach the Customer Resource Center (Call Center)?

You may reach the Call Center by dialing (757) 382-2320.

When can I call the Call Center for information?

The call center is available from 7:30 a.m. until 5:00 p.m. Monday – Friday.

City of Chesapeake, Virginia