Citizen's Guide

Citizen Inquiries and Concerns

Citizen inquiries, concerns and requests for City services are handled by the Customer Contact Center via telephone at (757) 382-CITY (2489) Monday through Friday, 8:00 a.m. until 5:00 p.m. Customers will receive immediate assistance for whatever question, interest or concern they may have.

Citizens may also access the online Chesapeake Customer Contact Center to note concerns, fill-in customer satisfaction surveys or request City Services.

The Center provides over 70 online service request options to customers such as requesting a bulk trash pickup, missed trash pickup, reporting potholes, other requests or services dealing with blocked ditches, zoning violations, athletic field and park maintenance, barking dogs, events information and much more.

For additional information or questions, citizens may also email the Contact Center at CustomerContactCenter@cityofchesapeake.net.